People First, Friction Last: The New Standard for Unlocking Performance, Wellbeing and Retention

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In this session, we are joined by experienced industry practitioners who have firsthand understanding of navigating the challenges of dispersed teams and fragmented communication channels. They will share real-life examples of how they identified areas of friction and the available solutions to replace manual, time-consuming processes with more streamlined, integrated working methods.

Whether your focus is improving engagement, driving consistency or enabling better wellbeing, you will learn how to address these challenges effectively.

Key Takeaways:

Practical ways to reduce operational friction
Streamline communication across internal and desk-less teams
Approaches to strengthen culture and recognition
How to support wellbeing alongside performance
Integrating tools more effectively without adding complexity

Lejla

Lejla Imsirevic

KFC Queensway Europe People Partner

Lejla Imsirevic is an HR Business Partner at KFC Austria and passionate about making workplaces more human, modern, and digital. Her focus is on employee experience, internal communication, and smart solutions that truly support employees in their daily work. She combines strategic thinking with a practical understanding of the needs of teams and leaders.

Clare Lattin

Clare Lattin

Ducksoup Restaurant Co-founder and Owner

Clare Lattin is a leading figure in UK hospitality and co-founder of Ducksoup, Little Duck - The Picklery, Camille and Emilia. With a background in publishing and restaurant PR, she brings a valuable perspective to the industry and its communication challenges. Known for ingredient-led, seasonal cooking and thoughtful leadership, her experience across varied restaurant ventures informs a practical, values-driven approach to communication, team resilience and building trust in fast-paced environments.

Heather

Heather Halliday

Flip Customer Success Manager

Heather Halliday is a Customer Success Manager at Flip, where she supports international customers and drives the successful adoption of Flip’s technology among frontline teams. She joined Flip following its acquisition of The Bot Platform, where she held a similar role focused on helping organisations build strong, scalable employee experiences.

Nick Crawford-1

Nick Crawford

Work Networks Founder & CEO

Nick Crawford is a British entrepreneur and founder of Work Networks Ltd, a consultancy specialising in internal communications and digital workplace platforms. With experience dating back to 2004, he has helped organisations connect employees through innovative tools, including early work on large-scale platforms at organisations including AstraZeneca, Bupa, Hydro, the NHS and the WHO, as well as a large number of non-profit organisations, Nick has partnered with leading technology companies, including Meta, Zoom (Workvivo), Flip, Blink and more, positioning himself and Work Networks as an independent leader in employee engagement and digital transformation.