By Thom Dennis, CEO at Serenity in Leadership
WOULD YOU LIKE TO SEE HOW OTHER COMPANIES BUILT AMAZING EXPERIENCES FOR THEIR EMPLOYEES?
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KNOWLEDGE MANAGEMENTKnowledge management (KM) provides a means of improving organisational KPIs while delivering consistently better service across all channels, thereby gaining a competitive advantage and revolutionising the human experience. An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.
ENGAGE AWARDSThe Engage Awards are designed to recognise innovation and excellence across the entire spectrum of customer and employee engagement. We are delighted with the response to the launch of our Engage Awards. Hundreds of entries came in from all industry sectors and all the finalists are already all winners in our eyes. The winners in each category will be announced at a glittering gala black-tie ceremony on the evening of Tuesday November 15th at London’s iconic Westminster Bridge Park Plaza Hotel.
EMPLOYEE ENGAGEMENT SUMMIT
Putting the employee at the heart of the organisation and focusing on key issues, challenges and opportunities around engaging our people. Now in its 10th year and Europe’s largest event of its kind, engaged employees are more important to organisations than ever before.
FUTURE OF WORK
The conference will reimagine the workforce and workplace of the future through a variety of case study content from those doing it best. Blending the importance of technology alongside workplace communication, collaboration, and culture, we’ll be looking at how to unleash the energy and endless possibility of employees regardless of their physical location.
"After such a long time it was great to take time to reconnect with the external world, here from credible speakers and learn from other in the same field."Diversity & Inclusion Lead at John Lewis
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