Zendesk: AI-Powered Employee Service: Leveraging AI to Transform HR Service Delivery

Recorded live at our recent Employee Engagement Summit, this inspiring session explores how artificial intelligence is reshaping the world of HR service delivery.

Join Darren Parker and Ona Morris from Zendesk as they reveal how AI can streamline support, free up time for human connection, and drive deeper employee engagement.

Discover practical insights, success stories, and fresh thinking on what it takes to deliver truly people-centred experiences in a digital workplace.

To register your interest for the 2026 Engage Employee Summit click here: https://www.engageemployee.com/engage-employee-summit-registration

Darren Parker

Zendesk Regional VP, Customer Success

Darren Parker is the Regional VP of EMEA Customer Success at Zendesk, leading teams that help businesses get the most value from the platform. With a background in customer success and leadership across the tech industry, he focuses on driving adoption, engagement, and long-term growth. Darren works closely with customers to optimize their customer experience strategies, ensuring they can deliver great service.

Orna Morris

Zendesk Senior Solutions Consultan

Orna Morris is a Senior Solution Consultant at Zendesk, specialising in employee service solutions with a focus on HR transformation and AI. She works closely with organizations to streamline internal support using Zendesk’s Employee Experience Suite, helping HR teams deliver faster, more empathetic service. Orna has led webinars and sessions showcasing real-world results. Her expertise lies in blending automation, AI, and human-centered design to elevate the employee experience.

Zendesk: AI-Powered Employee Service: Leveraging AI to Transform HR Service Delivery

Darren Parker

Orna Morris

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