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Two Years of Change: Xylem's Shift from Outdated Tech & Ineffective Comms to AI-Powered Global Reach



Step inside a real-life transformation story in this episode of our podcast, recorded live at our recent Employee Engagement Summit. 

In this conversation, Laura Low from Xylem shares how she rebuilt an underdeveloped internal communications function into a strategic, data-driven and globally impactful team in just two years.

From moving beyond outdated email-only comms to harnessing AI, multi-language messaging and smarter leadership communications, this episode is packed with practical ideas for internal comms and engagement leaders navigating constant change.



 

To register your interest for the 2026 Engage Employee Summit click here: https://www.engageemployee.com/engage-employee-summit-registration

 

 

 

Laura Low

Laura Low

Xylem Global Communications Lead
With close to 20 years’ experience in Internal Communication, Laura has worked with global organisations across retail, financial services, manufacturing, and engineering. Today, she is responsible for communicating to 23,000 colleagues spread across 63 countries, all working towards the goal of creating a water-secure world.   Passionate about connecting people, building engagement, and making complex messages simple, Laura is always looking for fresh ways to innovate, whether that’s through new technologies, creative storytelling, or the smart use of AI to enhance employee experience.

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