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Performance Without Burnout: Building Sustainable, Human-Centred Leadership



Burnout is usually framed as a workload issue - but what if it's actually about belonging?

In this session, Lowri Williams, Chief People Officer at Cardiff Metropolitan University and Anisha Taylor, Group Head of EDI at Ofcom explore the real drivers of sustainable, human-centred leadership: the difference between psychological safety and "psychological agency," why inclusion works best as a two-way contract with clear accountability, and how leaders can build the capability to have honest conversations without burning out themselves or their teams.

 

 

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Annisha Taylor

Annisha Taylor

Ofcom Head of Equality, Diversity & Inclusion

Annisha is a pioneering culture and change strategist with a career spanning 15+ years across the public, private and voluntary sectors. She brings a wealth of experience in embedding equity and fairness into large, complex organisations. With leadership roles at the BBC, Ofcom, and the John Lewis Partnership, she helps shape inclusive behaviours and systems that work across media, regulatory, retail and community spaces. 

Annisha’s approach is grounded in collaboration, accountability and real-world impact. Whether supporting teams, advising boards, or working with grassroots organisations, she helps businesses move beyond statements and into sustainable, sector-wide change. Outside of her professional roles, Annisha is a dedicated community leader, trustee and advocate for inclusive education, culture and business. 

Lowri Williams FCIPD

Lowri Williams FCIPD

Cardiff Metropolitan University Chief People Officer
A Chief People and Culture Officer of 25 years, Lowri joined Cardiff Metropolitan University in 2024 to lead the University’s change and progression programme. In what continues to be difficult and challenging times for the Sector, at the heart of all endeavours is her continued commitment, alongside Executive Group colleagues, to ensure that the Cardiff Met community - staff and students – progresses a culture of high performance and an active voice, in stewardship of its future. An accomplished, result-driven leader, Lowri has held a number of Chief Officer, Director and transformation roles to good effect across all areas of the public sector, most recently within Senedd Cymru (the Welsh Parliament), and the NHS in England. Always inquisitive, and as a mother of two, Lowri augments her executive roles with a series of non-executive and trustee positions, mainly with charity organisations focussed on advancing the education of young people. A fluent Welsh-speaker, Lowri loves the business of business, is enthusiastic about people, her profession and all its touchpoints, and likes nothing more than the co-creation of a bright idea.

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