From Numbers to Moments: How British Airways Bring Total Reward and Recognition to Life: In Conversation With Josephina Smith, Director of Reward at British Airways

How do you make the full value of reward visible, relevant and meaningful to a diverse global workforce?

In this Engage Employee Summit podcast, British Airways’, Director of Reward Josephina Smith shares how the airline has transformed the employee reward experience — going beyond base pay to bring colleagues a clearer, more personalised view of their total package.

Hear how BA combines accessible reward communications, data and storytelling with its Above & Beyond recognition programme to create a more employee-centred proposition and build a stronger culture of recognition across the organisation.

To register your interest for a free place at the 2027 Engage Employee Summit click here.

Josephina Smith

British Airways Director of Reward

I am someone who wants to lead a purposeful life, make an impact on society and leave a legacy. I'm a People Director with a successful 20-year + career in HR and Reward Management. Professionally, I see myself as a businessperson first who seeks to ensure that HR interventions are grounded in business reality. Previous roles have included visible ‘No 1’ leadership roles with board/executive level interaction across a variety of industries. I'm passionate about all things HR, leadership, and entrepreneurship. Additionally, I love helping people grow and making a positive difference whenever and wherever I can.

From Numbers to Moments: How British Airways Bring Total Reward and Recognition to Life: In Conversation With Josephina Smith, Director of Reward at British Airways

Josephina Smith

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