Ian Wallis
HM Revenue & Customs People Analytics & Insight DirectorIan Wallis joined HMRC six years ago to create the People Analytics & Insight directorate. Having worked in data and analytics for his entire career across 20 organisations in both the private and public sector, Ian has extensive experience in how to deliver value and deliver transformation through the effective use of data to solve business problems. Leading an insight-led approach to employee experience, Ian has driven a shift in HMRC from a focus on employee engagement to track moments that matter and key drivers of change.
Ian started his career in marketing analytics and brings many of the concepts of marketing to his work, including data storytelling, building information capability and focusing on the goal to ensure that analytics is delivering optimal value. Having worked in analytics functions in a dozen industry sectors, Ian is also aware of the impact of culture and the importance to drive change holistically within the organisation for colleagues to be able to see the shift in focus and drive to become more responsive to employee feedback. Using an employee framework of listen-learn-act-communicate, Ian is enabling HMRC to ensure it closes the loop on identifying the key areas for focus but also to drive through to be seen to act and communicate to deliver employee-led change.
Nicole Knott
PwC UK Partner
Marie Shaw
LHH VP / Regional Director EMEA, HR & Talent AdvisoryKeep up to date with the latest events, resources and articles.
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