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Communicating Through Constant Change: From Noise to Meaning



When change never stops, most employees experience internal communication as noise – not meaning. In this Engage Employee Summit podcast episode, a live panel with Nicole Sarmiento Quevedo, Project Office & Campaign Lead Global Internal Communications at Merck, Juliette Green, Head of Internal Communication, Engagement & Culture at RAC and Linzi Elder-Gibbins, Head of Internal Communications at Shoosmiths explores how internal communication teams can turn constant change into clarity that actually lands.

Drawing on very different contexts – from 63,000 colleagues across 60+ countries, to roadside patrols with five minutes a day to read anything, to time‑poor lawyers – the panel lifts the lid on what happens when comms are brought in early as true strategic partners versus “can you send a newsletter on Friday?”. They share real stories of slowing major programmes down to avoid “car‑crash” change, designing around frontline realities, and using pilots, champions and employee voice to move from sell‑and‑tell to listen‑and‑adapt.

 

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Juliet Green

Juliet Green

RAC Head of Internal Communication, Engagement & Culture
Juliet Green is an experienced communications leader with over 15 years’ expertise spanning internal and external communications. She has worked with UK-based and global organisations across diverse sectors, including retail, financial services, technology, and construction.

Juliet specialises in driving impactful communication strategies that support transformation and change, organisational restructures, cultural evolution, and employee engagement. Her work has included leading values design and rollout, shaping company strategy, managing crisis communications, and introducing or evolving communications channels such as intranets and employee experience platforms.

Passionate about the role of internal communications in building trust, enhancing employee experience, and driving culture change, Juliet is also an active mentor with the Institute of Internal Communications (IoIC), helping professionals grow their careers. As an IoIC Ambassador, shechampions internal communications as a rewarding and influential profession.
Linzi Elder-Gibbins

Linzi Elder-Gibbins

Shoosmiths LLP Head of Internal Communications
Linzi Elder‑Gibbins is an experienced Head of Internal Communications, leading communication strategy across major programmes including digital transformation, AI adoption and cultural engagement. She specialises in clear, authentic storytelling and works closely with senior leaders to shape impactful messaging and deliver campaigns that connect people to the strategy and vision of their organisation to drive engagement.
Nicole Sarmiento Quevedo

Nicole Sarmiento Quevedo

Merck Project Office & Campaign Lead Global Internal Communications
Dynamic communications and marketing professional with over five years of experience at Merck KGaA, Darmstadt, Germany. Currently serving as Senior Manager for Global Internal & Transformation Communications, I have expertise in campaign management, content development, and good knowledge of social media. Previously, I held the role of Regional Marketing Manager for EMEA, where I led new product introduction campaigns and collaborated closely with sales teams in the region. My journey began as Associate Manager in Multi-channel Marketing within Global Fertility, focusing on digital tool development and integrated campaigns. I am passionate about driving impactful communication strategies and fostering collaboration across teams.

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