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Bupa Case Study: Creating an Unstoppable Experience – The Experiment



 

Recorded live at our recent Employee Engagement Summit, this episode features Trish Donoghue and Chris Parkinson from Bupa sharing their inspiring case study, “The Unstoppable Experience – The Experiment.” Discover how Bupa’s people-first approach, grounded in behavioural science, transformed employee engagement, leadership capability, and customer satisfaction. Join us as Trish and Chris unpack what it takes to align purpose, operations, and culture to create truly unstoppable teams.

 

To register your interest for the 2026 Engage Employee Summit click here: https://www.engageemployee.com/engage-employee-summit-registration

 

 

 

Trish Donoghue

Trish Donoghue

Bupa Global Engagement and Employee Experience Manager, People Team

Trish has been at Bupa for 6 years and leads the strategy for achieving and maintaining   a world class employee engagement and experience across Bupa’s domestic and international insurance businesses. 

Trish’s skills lie in connecting and energising organisations to put people at the heart of their organisation - driving better experiences for both employees and customers. A passion that is shared by her current organisation and its purpose to help people live, longer healthier happier lives and make a better world.  

Chris Parkinson

Chris Parkinson

Bupa Global Head Organisational Development

Chris has worked for a number of organisations over the last 25 years, including American Express, London 2012 Olympic Organising Committee, TSB, and for the last 3 years at Bupa.

He is obsessed with ensuring colleagues have everything they need to do the best work of their lives and enabling them to reach their full potential. Chris has used this focus to help organisations achieve incredible engagement results, and also big customer NPS improvements.

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