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Building an AI-Ready Workforce: How to Turn Anxiety into Adoption



AI tops the CEO agenda, yet nearly half of employees have never used generative AI at work. So how do you bring your people on the journey?

In this episode, Rob McCargow, Technology Impact Leader at PwC, and Nicole Knott, Partner in PwC’s Workforce Transformation team, share what they’ve learned from rolling out AI skills to PwC’s 350,000 people worldwide. Drawing on PwC’s global research, they explain why culture, not technology, is the biggest driver of AI adoption.

They also cover why leaders need to “walk the talk”, and how reverse mentoring is helping senior teams learn from younger colleagues.

Packed with practical ideas, from starting every meeting with an “AI moment” to Nicole’s vision of using AI to create healthier, more sustainable work, it’s essential listening for anyone trying to turn workforce anxiety into real adoption.

 

 

 

To register your interest for a free place at the 2027 Engage Employee Summit click here.

Rob McCargow

Rob McCargow

PwC UK Technology Impact Leader
Rob is a leading voice in the field of AI, a TEDx and keynote speaker, industry commentator, and an evangelist for the responsible and ethical adoption of technology and its impact upon society. He plays an active role in shaping national and industry dialogue on AI through his work with policymakers, trade bodies, academia, and business leaders. He’s a Senior Visiting Fellow at Bayes Business School, and a founding board member of the UK's Parliamentary Group on AI. HR Magazine ranks him as an ‘HR Most Influential Thinker’, Onalytica cites him as a ‘Who’s Who in AI’, Favikon ranks him as one of the World’s Most Influential Voices in AI, and he was voted ‘Tech Community Leader of the Year’ at the CogX Festival. He won Editor’s Choice at the TechWomen100 Awards in recognition of his championing of the women in tech agenda.
Nicole Knott

Nicole Knott

PwC UK Partner
Nicole brings 20 years’ experience leading people and technology transformations, combining deep functional and technical expertise to help organisations modernise workforce services and deliver sustainable change. She spent 10 years working in Financial Services and has most recently supported clients across Defence, Energy and Industrials. She is passionate about technology innovation and the future of work, and is a proud sponsor and advocate of women in technology. Nicole has been recognised by Women of the Future and WeAreTheCity Women in Technology awards. Based in London and originally from the United States, Nicole is also a mum to Ada (4). Outside of work, they love swimming, dancing and cooking together.

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