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ASOS Case Study: Intentional Storytelling: Driving Connection and Shaping Behaviour



In this Engage Employee Summit podcast episode, Stephanie, Head of Culture Change at ASOS and an organisational psychologist, reveals how “intentional storytelling” transforms abstract strategies into real experiences that people remember, share and act on.

Drawing on work across ASOS, Carlsberg, Halion and Euromonitor, Stephanie explains the psychology behind storytelling – from social identity and emotional encoding to social proof – and why people might join for the job title but stay because of the stories they’re part of. She brings this to life with vivid examples: colleague‑led stories during a demerger and stock‑market listing, global “Olympics” and 007‑style missions to embed behaviours, and small symbolic moments – like a can of beer on a desk – that quietly anchor culture and leadership expectations.

 

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Stephanie Garforth

Stephanie Garforth

ASOS Head of Culture Change
 Stephanie is a dual-national Australian-British Chinese Business Psychologist who brings over 15 years’ experience helping organisations translate people strategy into meaningful commercial impact. Combining behavioural science, coaching, and strategic HR, she partners with businesses to align culture, talent, and performance to drive transformation and growth.

She is currently Head of Culture Change at ASOS, having joined following a significant organisational and commercial transformation. Her work focuses on embedding a high-performing, inclusive culture, strengthening colleague engagement, enabling behavioural change, and supporting sustainable business performance.

Her experience spans healthcare, FMCG, financial services, media, and the public sector, working with organisations including GSK/Haleon, the NHS, Odeon, Carlsberg, and Associated British Foods.

She has led global talent strategy through periods of transformation, driving improvements in leadership capability, diversity, and organisational performance. She also played a key role in activating an award-winning EVP during the demerger and listing of Haleon.

Alongside her industry work, she is completing a Professional Doctorate in Occupational Psychology at Birkbeck, focusing on inclusive leadership and organisational performance. She also lectures at UK business schools, serves on the Quartz Network HR Advisory Board, and is a Non-Executive Director for a Community Interest Organisation.
 

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