AI for Employee Experience: Should We Welcome Our Robot Overlords?
Sponsored by:
Verint
Verint is a leader in Customer Experience (CX) Automation. We empower brands to achieve better P&L outcomes by delivering superior CX at a lower cost in any interaction, in any channel, anywhere, at any scale. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint CX Automation Platform to achieve stronger, faster AI Business Outcomes, Now that reduce costs and elevate CX. With Verint, organizations can leverage data and AI to meet the challenges posed by continued growth in the number of customer interactions and skyrocketing customer expectations for superior experiences. Our customers report measurable improvements to operational costs, revenue, customer churn and employee attrition.
David Singer (Global Vice President, Go-To-Market Strategy at Verint) focuses on the impact of AI on employee experience. In particular, how could AI be used to help with evaluating performance and compliance for career advancement?
Drawing on David’s decades of expertise, we delve into the practical applications of AI for the everyday agent experience. Join us as we explore the use of bots and automation, from alleviating the more repetitive and tedious parts of a CX role to supporting the careers of its human colleagues with unbiased performance reviews and assessments.
To take a sci-fi analogy, it’s not about robot overlords, it’s more like having Commander Data on the bridge to help your CX boldly go where it’s never gone before!