I love helping people and businesses be their best. It goes a long way to explaining why I am passionate about my role as a Customer Success Manager.

A data-lover at heart, I take a strategic approach to helping customers while always considering their goals and objectives - so don’t be surprised if I crack out a chart or 3 in a presentation! 

On a more personal note, I am a proud member of the LGBTQ+ community and am always seeking to play a more active role in supporting LGBTQ+ initiatives. I’m also mad about languages; fluent in English, French and Spanish, and always learning another on the side (currently German). I am also an avid baker and a keen amateur ballroom dancer.

I lead the Group and Functions internal comms team at Aviva, covering everything from financial results to big all colleague campaigns and the regular cycle of people comms. Before life at Aviva, I was at Unilever, Disney and M&S Food, so I’ve seen first-hand how loved brands build trust. I’m passionate about creative, clear storytelling that colleagues understand, care about and connect to. 

Paul has worked in Internal Communications at Royal Mail since 2018, with his main responsibility being managing several employee channels across digital, social and print. Most recently, this has seen him take an enhanced role as Workvivo Product Owner, following Royal Mail launching the platform in May 2025. That came alongside additional responsibilities for Corporate Affairs Paul has taken on for his Director, leading on strategic campaigns and planning across the functions of four key departments. Previously, Paul was a journalist at numerous local newspapers and a sports correspondent for a national press agency with a particular expertise in multimedia. That played to the dad-of-three's passion with sport, particularly football and cricket, where he gets most of his enjoyment from life.