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2024 Engage Awards Winners

10 minute read

Meet our 2024 winners!

Last night, we held our annual Engage Awards ceremony, celebrating engagement across customer, employee, sales, and marketing. Together, these engagement efforts contribute to organisational success and sustained growth. Our glittering Awards Ceremony took place at The Brewery in London, where the British comedian, actress, model and presenter Ellie Taylor delighted the audience and announced the 2024 winners.

Discover the winners, runners-up, and finalists in each category below.

BEST CUSTOMER MARKETING STRATEGY

Winner: Fibank

  • Chill Tubs
  • Fibank
  • IP Gruppo API

CONTENT MARKETING

Winner: EE

  • Anteriad
  • EE
  • Sharper B2B Marketing

EMPLOYEE ENGAGEMENT FOR CUSTOMER SERVICE AWARD

Winner: Ethos Farm

  • Aucera
  • Ethos Farm Ltd
  • Fibank

MARKETING TEAM OF THE YEAR

Winner: Virgin Media O2 Business

  • Clarivate
  • Eckoh
  • Talan UK
  • Virgin Media O2 Business

SALES ENABLEMENT

Winner: NFU Mutual Direct

  • Davies Consulting
  • MarketStar
  • NFU Mutual Direct
  • Revolut
  • RingCentral

BEST REMOTE/HYBRID WORK STRATEGY

Winner: XPS Group

  • DBS Bank
  • DOĞUŞ OTOMOTİV
  • Domestic and General
  • EPAM Systems
  • XPS Group

LEAD GENERATION

Winner: Compass Group UK&I

  • Compass Group UK&I
  • Eckoh
  • Indeed
  • Platinum Spas
  • YourShortlist
  • Ziggy

BEST CUSTOMER LOYALTY AND RETENTION STRATEGY

Winner: Octopus Energy

Highly Commended: Biffa

  • Augeo
  • Biffa
  • HERA COMM SPA
  • Miral Destinations
  • Nordic Spirit
  • Octopus Energy
  • YouTube

BEST EXAMPLE OF MARKETING ENGAGEMENT

Winner: Talos360

Highly Commended: Boots UK

  • Augeo
  • Boots UK
  • Bupa Global
  • IP Gruppo API
  • Make Agency
  • Talos360
  • YourShortlist

BEST USE OF ACCOUNT-BASED MARKETING (ABM)

Winner: ServiceNow

Highly Commended: 6Sense

  • 6Sense
  • Gemseek, Part of Accenture Song
  • MarketStar
  • PwC
  • ServiceNow
  • Virgin Media O2 Business
  • VMWare

BEST USE OF LIVE, DIGITAL AND/OR HYBRID EVENTS MARKETING

Winner: KPMG LLP

Highly Commended: Atlassian

  • Atlassian
  • Bupa Global
  • Dotdigital
  • Education Mutual
  • EQ Communications
  • Financial Times
  • KPMG LLP
  • Splunk

BEST INTERNAL COMMUNICATIONS STRATEGY

Winner: Currie & Brown

Highly Commended: Arriva Rail London

  • Arriva Rail London
  • AXA UK
  • Baker Hughes X Benefex
  • Currie & Brown
  • Monex Europe
  • Moody’s Corporation
  • Creative & Kainos
  • Product Madness
  • Worldwide Recruitment Solutions

ORGANISATIONAL CULTURE

Winner: Correla

Highly Commended: LV=

  • Bupa Care Services
  • Central and North West London NHS Foundation Trust
  • Correla
  • Dementia UK
  • EDF UK
  • Eurail BV
  • LRQA
  • LV=
  • NKD + A.P Maersk
  • RHI Magnesita

OVERALL CUSTOMER EXPERIENCE EXCELLENCE AWARD

Winner: Octopus Electric Vehicles

Highly Commended: Correla

  • Atlassian
  • Correla
  • Dubai Health Authority
  • Fibank
  • The Institute of Supply Chain Management (IoSCM)
  • Landmark Information Group
  • Magyar Telekom PLC
  • MTR Elizabeth Line (MTREL)
  • Octopus Electric Vehicles
  • TTEC & Volkswagen Group

BEST DIVERSITY AND INCLUSION STRATEGY

Winner: PepsiCo UK

Highly Commended: RHI Magnesita

  • Coats
  • Colliers
  • iQ Student Accommodation
  • LV=
  • PepsiCo UK
  • RHI Magnesita
  • RSPCA (The Royal Society for the Prevention of Cruelty to Animals)
  • RX
  • Tech Mahindra BPS UK
  • TTEC & Volkswagen Group UK

BEST EMPLOYEE ENGAGEMENT TEAM

Winner: Nationwide Building Society

Highly Commended: Cuckoo

  • Aldermore Group
  • Bupa Care Services
  • Cuckoo
  • DBS Bank
  • DOĞUŞ OTOMOTİV
  • Firstsource Solutions Limited
  • The HALO Trust
  • Monex Europe
  • Nationwide Building Society
  • RHI Magnesita

VISION AND VALUES

Winner: MarketStar

Highly Commended: Cuckoo

  • AllPoints Fibre Network Limited
  • Bird & Bird
  • Cuckoo
  • Dementia UK
  • Exinity
  • Hyble Technology Limited
  • LRQA
  • MarketStar
  • Creative & Merlin Entertainments
  • Royal College of Physicians
  • Two Ltd

BEST USE OF VOICE OF THE EMPLOYEE

Winner: Deliveroo

Highly Commended: Bupa Care Services

  • Bupa Care Services
  • Clarity Environmental Ltd
  • Deliveroo
  • HSBC
  • iQ Student Accommodation
  • The Keyholding Company
  • Magenta Living
  • Mastercard
  • Springer Nature
  • Vueling Airlines
  • Witherslack Group

BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT

Winner: ASOS plc

Highly Commended: Nordic Spirit

  • ASOS plc
  • Clarity Environmental Ltd
  • DBS Bank
  • HERA COMM SPA
  • Klearcom
  • Lenovo
  • NEXUS – MVNE Platform powered by Lifecycle Software
  • Nordic Spirit
  • Odido Netherlands
  • Xero

BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT

Winner: Odido Netherlands

Highly Commended: Plusnet (Part of BT Consumer EE/BT/Plusnet)

Highly Commended: Lenovo

  • DBS Bank
  • Evri
  • Gemseek, Part of Accenture Song
  • Lenovo
  • LiveX AI
  • Numa Stays
  • Odido Netherlands
  • Plusnet (Part of BT Consumer EE/BT/Plusnet)
  • Sharper B2B Marketing
  • SmartHub
  • Snap Fitness
  • TLC Worldwide and COSMOS
  • Xdroid International N.V
  • Xero

BEST CUSTOMER CENTRIC STRATEGY

Winner: Octopus Energy

Highly Commended: bOnline

Highly Commended: Bupa UKI

  • 6D Technologies
  • bOnline
  • Bupa UKI
  • Crown Commercial Service
  • EE Ltd - (Consumer - EE/BT/Plusnet) part of BT Group plc
  • HERA COMM SPA
  • NFU Mutual Insurance Society
  • NRG Energy, Inc.
  • Octopus Energy
  • OVO
  • SmartHub
  • James’s Place
  • The StepStone Group
  • Vodafone UK Ltd
  • YouTube

BEST CUSTOMER SERVICE TEAM

Winner: Clarity Environmental Ltd

Highly Commended: Front

Highly Commended: Bristan Group Ltd

  • Accu
  • AllClear Insurance Services
  • BHN
  • Bristan Group Ltd
  • Clarity Environmental Ltd
  • Education Mutual
  • Front
  • Hyble Technology Limited
  • NFU Mutual Direct
  • Premier BPO
  • Simplyhealth
  • Softlink Information Centres
  • SuperOffice
  • Totalmobile
  • Zensai

BEST EMPLOYEE WELLBEING STRATEGY

Winner: GFM

Highly Commended: Simplyhealth

Highly Commended: Correla

  • Correla
  • DBS Bank
  • Entain Group
  • GFM
  • HubGem Marketing
  • Lipsy
  • PepsiCo Europe
  • Product Madness
  • Royal Mail
  • RSPCA
  • Simplyhealth
  • Sopra Steria Ltd.
  • Tech Mahindra BPS UK
  • UAB Bitė Lietuva
  • Versus Arthritis

BEST USE OF CUSTOMER INSIGHT

Winner: Landmark Information Group

Highly Commended: Cromwell

Highly Commended: Join the Dots, Part of Salocin Group

  • Accord Mortgages & Gusto Research
  • Amdocs
  • AXA Health
  • Cromwell
  • DBS Bank
  • Dubai Muncipality
  • Homeprotect and The Foundation
  • IP Gruppo API
  • Join the Dots, Part of Salocin Group
  • Landmark Information Group
  • MTR Elizabeth Line (MTREL)
  • NatWest Rooster Money
  • Sharper B2B Marketing
  • The Warrior Academy
  • YouTube

BEST USE OF INNOVATION IN EMPLOYEE ENGAGEMENT

Winner: Wellcome Trust

Highly Commended: HSBC

Highly Commended: Vueling Airlines

  • DBS Bank
  • Exclusive Collection
  • Finastra
  • HSBC
  • Lipsy
  • Outfit7
  • Personify Health
  • Product Madness
  • Relesys & JOE & THE JUICE
  • Springer Nature
  • SPS Switzerland AG
  • Taylor and Francis Group
  • trentbarton
  • Vueling Airlines
  • Wellcome Trust

BEST USE OF TECHNOLOGY IN EMPLOYEE ENGAGEMENT

Winner: King’s College NHS Foundation Trust

Highly Commended: Taylor and Francis Group

Highly Commended: VML

  • Arriva UK Bus
  • Augeo
  • Ciena X Benefex
  • Each Person
  • Exclusive Collection
  • Kengage LDA (vaibe)
  • King’s College NHS Foundation Trust
  • Oak Engage & Burger King
  • Personal Group
  • Personify Health
  • Relesys & JOE & THE JUICE
  • Poundland, Dealz and Pepco
  • Taylor and Francis Group
  • VML
  • Zest Technology

BEST USE OF TRAINING

Winner: Intellectual Property Office with The First Word

Highly Commended: Accenture/Tag

Highly Commended: SoftServe

  • Accenture/Tag
  • Bright Innovation/Informa Markets
  • Cera Care
  • Clarity Environmental Ltd
  • Colliers
  • FLOWSPARKS NV
  • Genpact UK – TS BCM Consulting Division
  • HSBC
  • Intellectual Property Office with The First Word
  • Just Global
  • Mars, Incorporated
  • Mitie
  • OVO
  • Practical Action
  • Royal Mail
  • SoftServe
  • Springer Nature
  • TheTruthWorks & Arval Group
  • TTEC & Volkswagen Group
  • Xero

GREAT PLACE TO WORK

Winner: CCI Global

Highly Commended: Bupa Care Services

Highly Commended: Domestic and General – Inbound Sales UK

  • Air France UK
  • Aldermore Group
  • Balfour Beatty
  • BHN
  • Bupa Care Services
  • CCI Global
  • Coats + The Maverick Group
  • Domestic and General – Inbound Sales UK
  • EDF UK
  • Network
  • ITVET
  • LV=
  • Ornua Foods UK
  • Paragon Skills
  • People’s Partnership
  • Product Madness
  • Refresco
  • Superior Wellness
  • UAB Bitė Lietuva
  • XPS Group

INTERESTED IN ENTERING THE ENGAGE AWARDS?

See the customer award categories and find out more information.

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