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Upcoming Event

Internal Communications Conference

The world of internal communications has undergone a technology driven revolution over the past few years, and that revolution is continuing as we move to a truly digital workplace that’s inhabited by digital natives and impacted by the adoption of emerging technologies.

  • In-Person Conference
  • Victoria Park Plaza, London
  • Thursday 22nd September 2022
Register
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Engaging our people wherever they are

The fast-changing world of internal communications has only accelerated in change as organisations adapt to the new world of remote/hybrid work.

How we communicate with our people must also change and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work.

The world of internal communications has undergone a technology driven revolution over the past few years, and that revolution is continuing as we move to a truly digital workplace that’s inhabited by digital natives and impacted by the adoption of emerging technologies.

As more millennials enter the workplace, the internal communications function is continuing to take on the critical employee engagement role that has too often been neglected by those in HR. Our people are becoming more mobile and demanding access to more and more sophisticated technology.

rOUNDTABLE

Key facts

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ONE-DAY EVENT
engagement-icon-employee
interactive sessions
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ROUNDTABLE SESSIONS
group-icon-employee
case study presentations
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15 presentations

WHAT TO EXPECT

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 TOPIC STREAMS

Effective Communications in a Fragmented Working Environment

This stream will focus on how to engage employees wherever they’re working – whether that’s on the frontline, in the office, working remotely or a mix of both. It can be a real challenge to navigate internal communications strategies to engage each of our employee groups, so join this stream to find out how others are achieving success.

Internal Communications and the Employee Journey

The employee journey has never been so important, playing a crucial part in employee retention and talent development. Join us to learn how to streamline your current employee journey in order to enhance the overall employee experience.

How Technology is Changing Internal Communications

In a recent survey conducted within our Engage Employee community, one third of respondents told us that they wish they’d invested in technology earlier so that they were more adaptable when Covid-19 changed the way that workplaces operate. Join this stream to discover how to utilise the technology available to you in order to transform the success of your campaigns.

Employee Recognition Reward and Retention

The ‘three R’s’ – key to engaging and retaining talent at all points in the employee journey. Join us for ideas, techniques and methods that are innovative and will transform the way that you recognise and reward employees, without breaking the bank!

Communicating to a Changing Workforce

An average workforce is never settled, with staff turnover coupled with changing demands of the modern employee meaning that the internal communications department needs to remain agile and innovative when it comes to their strategies. Now more than ever, the workforce is a changing element in all organisations, so don’t miss joining this stream to discover new ideas and initiatives.

Internal Communications with Homeworking Employees

Homeworking has become the new normal, whether that’s in a hybrid workplace or completely remote. This stream will help you on your mission to seamlessly adapt your internal communications strategies for a hybrid/remote workforce.

Internal Communications and Culture

Effective communications with employees can maintain and enhance organisational culture and employee belonging, which in turn reduces employee turnover and skyrockets employee engagement.

Internal and external knowledge management benefits

It’s a well-known fact that engaged employees lead to loyal customers. Now more than ever, it’s critical that employees are kept engaged with the wider organisation in order to deliver the correct messages to customers. Join this stream to discover how to do this most effectively in order to gain overall competitive advantage.

Internal Communications and Wellbeing in the Workplace

Internal communications play a majority part in maintaining the wellbeing of employees and communicating how the wider organisation is there to support everyone. With remote working being the ‘new norm’, the responsibility of the internal communications department is more crucial now than ever in order to maintain support to all employees. Join us to discover methods of doing this that will ensure the wellbeing of all employees.

360 Degree Communications in a Changing Workplace

The ‘workplace’ currently encompasses so many different aspects for each individual, with remote workers each having an entirely different workplace, and those who cannot work from home having a significant change in their workplaces. Join this stream to learn how to continue to communicate with every employee, delivering a consistent message and feel of culture despite the changes facing organisation.

Anaïs Nebel

Anaïs Nebel

The Body Shop Global Internal Engagement, Campaigns and Communications Specialist
Anaïs is part of The Body Shop’s Connections and Engagement team, providing the global employee communications strategy for over 80,000 people. She leads The Body Shop’s global internal engagement and communications strategy for Brand campaigns, Activism and Sustainability. Anaïs also part of The Body Shop’s Youth Collective, a group of 12 young people advising the CEO and executive leadership team on strategic business decisions. Anaïs is an expert in engagement and brand strategy, with a background in both internal and external communications. She’s previously worked in leadership development, learning, social media and marketing, from small-scale consultancies to Estée Lauder Companies. Her campaigns are disruptive, with a people-centric approach, with the philosophy that at the heart of any impactful campaign lies the need to create real and vibrant human connections.
David Manning

David Manning

BBC Head of Internal Communications & Employee Engagement
David has been using effective internal communication strategies to deliver to business priorities and inspire change in exciting organisations such as the BBC, Travis Perkins plc and Associated British Foods for 17 years. He currently leads Internal Communications and Engagement for the BBC's Chief Operating Officer Group - the beating heart of the organisation that partners every part of the business to make all the magic happen. As a trusted advisor to senior leaders, David has transformed engagement in the division by setting leadership accessibility, tone and engagement touchpoints as a strategic priority.
Bastian Bauermeister

Bastian Bauermeister

Five Guys Europe Head of Internal Communications
Beginning his career with Five Guys as a Crew Member back in 2014, Bastian has experience in a number of roles across the business. Now the Internal Communications Manager for Five Guys Europe, Bastian manages the internal comms strategy to engage, inform and listen to employees. Bastian has been heavily involved in the development of their internal comms app Chatty Patty which has transformed the way they communicate with their business.
Jane Garnsey

Jane Garnsey

TalkTalk People Operations & Internal Communications Director
Jane epitomises the term ‘people person' and it's those skills, combined with her avid curiosity and growth mindset, that have seen her carve a unique career spanning HR and Internal Comms, predominantly in TalkTalk for the past 14 years and prior to that Peninsula UK, a leading employment law consultancy. With a HR degree (CIPD) and 17 years experience, she has quickly progressed to Director level. In seeking her next professional challenge, Jane's remit was expanded to include the Internal Communications function in 2020, a brand new opportunity, but with people at the heart, one that naturally piqued her interest and passions. She's had immense success leading both this and her operational function symbiotically, a highlight of which was directing the business through Covid-19. Her current role encompasses her passion for culture and engagement and improving the colleague experience across workplace, communications, people policy and query management, wellbeing and culture. Keen to help others develop the same insatiable thirst for growth that she exhibits, Jane's just completed her Level 5 Apprenticeship in Professional Coaching and likes to spend time outside of work with her husband and 2 young children.
Caroline Elgood

Caroline Elgood

Direct Line Group Internal Communications Manager

Caroline Elgood is an Internal Communications (IC) Manager at Direct Line Group. She supports teams across the business with Group-wide communications – looking after a huge variety of projects. She holds a CIPR specialist diploma in IC and is an accredited member of the CIPR. She has a passion for measurement and aims to keep driving improvements based on her findings.

After a degree in English and Spanish Law, she started her career on the McDonald’s graduate scheme, working in a busy restaurant. When an opportunity to join the IC team came up, she went for it. After moving into a similar role at EDF UK and now into insurance, she’s still loving IC seven years later. You can follow her on Twitter – @Kaz_Elgood or connect with her on LinkedIn – Caroline Elgood

Marelie Ehlers

Marelie Ehlers

Ericcson Vice President & Head of Employee Communications
Marelie has extensive experience working within various industries, countries and cultures, and within various disciplines ranging from change communication, internal communication, PR and stakeholder management, as well as channel management with topics spanning diversity & inclusion, wellbeing at work, hybrid working, mergers & acquisitions, compliance, cyber security and culture.
 
Elouise Leonard-Cross

Elouise Leonard-Cross

Northumbrian Water Group Head of People Strategy & Experience
Dr Elouise Leonard-Cross is an Occupational Psychologist, Co-Chair of CIPD North East of England and Head of People Strategy & Experience for Northumbrian Water Limited. A ‘curious collaborator', Elouise thrives on asking and exploring the questions to help organisations be happy, healthy and productive places to work. A Chartered Fellow of the CIPD, she is passionate about the role that People Professionals play in making organisations human and creating the conditions for innovation and growth. Committed to skills and education, she holds governor and Board roles and is an Enterprise Advisor for the North East of England LEP.
Stephanie Wood

Stephanie Wood

Northumbrian Water Group Head of Internal Communications
Stephanie Wood leads Internal Communications for Northumbrian Water Limited. With a degree in Culture she creates powerful and meaningful connections to strengthen the relationship between company and colleagues. Having worked across sectors Stephanie blends expertise gained working in Corporate Communications, Brand and Marketing to help companies leverage the potential of their people through tailored, effective communication. At a time when the lines have been blurred for many between digital and physical, Stephanie leads innovative and inclusive transformation workstreams to support productivity and collaboration.
Anne-Marie Griffiths

Anne-Marie Griffiths

DHL Head of Internal Comms & Engagement UKI DSC
Multiple award winning Internal Communications Leader with responsibility for shaping the communications strategy and engaging 40,000 colleagues across the UK and Ireland. A proven talent for building a skilled and diverse communications team of professionals who ensure our colleagues are connected and emotionally engaged with our vision and purpose. Our team mission is to Inform, Involve and Inspire our colleagues. We bring this to life by empowering employee voice through multiple channels including our digital employee app employee to connect teams across our 400 sites. Named Communicator of the Year in 2021 at the IOIC Annual Awards and the Brilliance in IC Awards as well as Communication Team of the Year - so many other awards but personally these were the highlight of my career!
Dawn Moore

Dawn Moore

Murphy Group Group People & Communications Director
An experienced executive and non-executive director. Currently part of the group executive committee at Murphy, responsible for the people strategy and communications activities across the U.K., Ireland and Canada. A Chartered Fellow of the CIPD, with over 27 years of experience in a range of organisations and sectors. Proud to be a winner of the HR Director of the Year 2019 (EMEA) Award from HRO Today. My additional extensive experience as a non-executive director has involved to date board level appointments in the private, public and third sectors.
Jennifer Reischel-Berg

Jennifer Reischel-Berg

Euromoney Senior Manager Internal Communications
Jennifer Reischel-Berg is the Senior Internal Communications Manager for NextGen (Financial Professional Services) at Euromoney, where she joined in August 2021 to create a new internal communications presence. Jennifer has over twelve years internal communication experience in the Financial Services sector including creating and running internal communication functions and handling complex change programmes for AIG, Prudential/M&G and Legal & General as part of award-nominated teams. Previously, Jennifer worked in business development, events, as a journalist and theatre critic for The Stage Media Company, as well as in marketing and external communication roles for West End theatres and media groups. Originally trained as an actor at drama school, Jennifer started her career performing on stage and screen, and is the published author of award-nominated industry guidebook "So you want to tread the boards". Jennifer has extensive experience as a strategic advisor, business partner and coach for C-suite leaders, helping create purpose and business strategies, and then linking these to communication narratives and initiatives supporting business outcomes. An enthusiastic mentor, Jennifer has taken part in several mentoring schemes including City Parents and the Institute of Internal Communications. In her free time Jennifer enjoys training in ballet professionally, recording music (vocals) and exploring the world with her 4-year old son.
Nicole Dempster

Nicole Dempster

Financial Ombudsman Service Head Of Internal Communication and Engagement
Nicole has led innovative internal communications and engagement strategies and campaigns for a number of high-profile media and consumer facing brands. Her experience includes leading the internal communications functions at Channel 4 Television, Guardian News & Media, ITV, InterContinental Hotel Group and Selfridges. She is currently Head of Internal Communication and Engagement at the Financial Ombudsman Service. A passionate writer, Nicole's expertise includes organisational change, leadership communication, employee engagement and crisis communication. She has a keen interest in the changing role of internal communication and the part it has to play in driving cultural change and bringing strategy and brand to life. An experienced coach and mentor, the most rewarding part of her role is in developing and coaching high performing teams who play a central, strategic role in driving engagement in the workplace.
Kirsty McEvoy

Kirsty McEvoy

Affinity Water Internal Communications and Enagement Manager
Kirsty has worked in the water industry for over 15 years and understands how people make the success of the business and engagement is key to this success. With experience in engaging a range of unique audiences, who all love face to face communications, people focused stories and tailored messages. 
Catherine Brooks

Catherine Brooks

Affinity Water Head of Internal Communications & Engagement

Catherine is the Head of Internal Communications at Affinity Water. She thrives on understanding what makes people tick and using the best internal comms strategies to support and engage colleagues to improve culture and business performance.

Kirsten Beacock

Kirsten Beacock

SMIC Autoparts Head of PR
Lauren Vaux

Lauren Vaux

British Heart Foundation Internal Communications Manager (Retail)
Currently Internal Communications Manager at the British Heart Foundation, responsible for all internal communications to our 4,000 Retail colleagues. I have a passion for internal communications, I love the creativity, the pace of change and the impact we can have on an employee's experience of an organisation. Having worked in the charity sector, I can see every day the influence we are having and the difference we can make, connecting people to a cause and driving engagement. I'm excited to see how the world of internal communications develops in the next five years and beyond. Technology is becoming ever more important, and employee's expectations are rising.
Mike McNeilly

Mike McNeilly

PoliteMail Director of Enterprise Accounts
Mike is Director of Enterprise Accounts at PoliteMail, helping clients measure and improve employee engagement with internal email broadcasts. Prior to joining PoliteMail he was with the Earned Media Analytics group at Cision, a leading global provider of software and services for communications professionals.
Pete Johns

Pete Johns

SWOOP Director Customer Success and Growth
Pete Johns is Director Customer Success and Growth for Europe at SWOOP Analytics. A modern workplace / new-ways-of-working obsessive and evangelist, Pete is committed to helping people, teams and organisations become better at collaboration. With over 15 years international experience across internal comms, change and adoption, digital employee experience and organisational culture, Pete brings a tonne of energy and an innovators perspective to all he does. At SWOOP Analytics Pete helps organisations drive genuine and sustainable change by putting insightful data at the heart of communication, collaboration and transformation efforts.
Paul Brereton

Paul Brereton

Aggreko Head of Digital Communications
Paul brings over 20 years’ experience in the enterprise intranet and digital comms/collaboration space to his current role as Head of Digital Communications at Aggreko. Over the years Paul has worked on high impact global digital solutions for brands including Vodafone, Centrica and Kingfisher, so he’s got plenty of stories to share. A deep thinker dedicated to delivering quality solutions, Paul has shaped the employee facing digital communications and collaboration vision and strategy for multiple organisations. His specialist knowledge and experience in the digital workplace space has directly improved the day-to-day employee experience of many thousands of people, so when Paul talks, it’s a good idea to pay attention!
Rob Alderson

Rob Alderson

VIMEO Director Community & Engagement
As Vimeo's director of Community & Engagement, Rob's role is to create meaningful relationships between the brand and its users. His content, social and curation teams develop programs that Vimeo's communities care about. He is fascinated by the intersection of creativity, technology and storytelling and believes the best companies create spaces that consistently and intentionally add value to people's lives. He was previously the VP of Content at WeTransfer and Editor-in-Chief of arts and design platform It's Nice That.  
Lottie Bazley

Lottie Bazley

Staffbase Communications Consultant
Lottie discovered her passion for communication after studying English and Journalism. Her career in education led her to roles in communication and employee engagement. In her role at Staffbase as a Communications Consultant, Lottie works closely with clients to encourage them to make the most of their internal comms strategies; helping them gain a deep understanding as to where they are now, and where they can improve. Lottie also regularly works with HR and Communications publications to inspire businesses to 'do comms better', especially when it comes to inclusion, equity & diversity, and supporting a remote workforce.
Dan Brayshaw

Dan Brayshaw

LumApps Sales Director Northern Europe
Claire Walsh

Claire Walsh

Remote People Enablement Partner
Claire has 10 years experience working with people in the tech sector. After a long stint at the customer service software leader, ‘Zendesk’, she moved to the world of remote work. Claire joined ‘Remote’ in November 2021 as People Enablement Partner. She believes that good work can be done from anywhere. Remote work is here to stay and will enable companies to access amazing talent all over the world. Claire is based in Ireland and hopes to travel & work remotely a lot over the next few years.
Lucy Payne

Lucy Payne

Oak Engage Customer Success Manager
Lucy has over 10 years experience working in account management and communications in companies such as ASOS & Notonthehighstreet. She is currently a Customer Success Manager at Oak Engage where she focuses on engagement and adoption for Oak’s Enterprise customers, including Five Guys, ITV, Boohoo and many more.
Dale Parmenter

Dale Parmenter

DRPG CEO
Having started DRPG over 40 years ago as a video production company, Dale has overseen its growth throughout the years to one of the UK’s leading creative communications groups. He is actively involved with key corporate clients and works at a senior level assisting in the development of communication strategies and creating presentation vehicles. Dale is passionate about nurturing new talent and putting his people first. DRPG appears in the Sunday Times Best 100 Companies to Work For list at number 16 and has been awarded the Investors in People Gold standard for the past decade, achieving Platinum accreditation in 2020. This year, Dale received the Pioneer Award at the CN Agency Awards and recognised by Eventex in its 100 Most Influential People in the Event Industry annual list. Dale is also a board member of leading events association EVCOM.
Tahni Morrison

Tahni Morrison

Firstup Customer Success Leader
London based SaaS customer success manager partnerting with global enterprise customers to drive value for Communications, HR and IT teams who are leading the digital employee experience in their organisations. Tahni has worked in the Telecommunications, Not-for-Profit, Finance and Technology sectors in organisations ranging from small boutique firms to global Fortune 500. Specialist in digital employee experience and digital communications, executive stakeholder management, strategic communications, data and analytics and internal employee engagement.
Chris Woods

Chris Woods

ICG Head of Digital and Content
Henry Davies

Henry Davies

106 Communications Founder
Mary Jacobsen

Mary Jacobsen

Bird & Bird Communications Manager
Hayley Brooksbank

Hayley Brooksbank

Bird & Bird Global Head of Marketing & Brand
09:00-09:10 Host Welcome
Speaker:

Jo Moffatt
Jo Moffatt
Engage for Success
Strategy Director
Jo has been a volunteer with the Engage for Success movement since its launch.  As Strategy Director she sits on the Core Team and co-hosts the weekly Engage for Success radio show. EFS radio draws guests from across the engagement world with interesting stories to share. The Engage for Success agenda is absolutely aligned with Jo’s vision ‘to make workplaces better places to be’. Jo’s ‘day job’ is MD and founder of Woodreed, a specialist ad agency who use the tools, techniques, creativity and insight of the advertising world to engage employees inside organisations. Jo is passionate about brands and their power to move people.  She is equally passionate about employee engagement and its vital role in delivering a high performing organisation. Put the two together and she becomes almost evangelical about the power a well-positioned and consistently delivered brand has as a catalyst for employee engagement and business success.
09:10-09:35 Leadership Visibility in Internal Communications: A Fireside Chat with David Mannings, Head of Internal Communications & Employee Engagement (Chief Operating Officer Group) at BBC
Speaker:

David Manning
David Manning
BBC
Head of Internal Communications & Employee Engagement
David has been using effective internal communication strategies to deliver to business priorities and inspire change in exciting organisations such as the BBC, Travis Perkins plc and Associated British Foods for 17 years. He currently leads Internal Communications and Engagement for the BBC's Chief Operating Officer Group - the beating heart of the organisation that partners every part of the business to make all the magic happen. As a trusted advisor to senior leaders, David has transformed engagement in the division by setting leadership accessibility, tone and engagement touchpoints as a strategic priority.
09:35-10:00 Globally Consistent and Locally Relevant - Finding the Balance in a Changing World: A Fireside Chat with Marelie Ehlers, Vice President & Head of Employee Communications at Ericsson
Speaker:

Marelie Ehlers
Marelie Ehlers
Ericcson
Vice President & Head of Employee Communications
Marelie has extensive experience working within various industries, countries and cultures, and within various disciplines ranging from change communication, internal communication, PR and stakeholder management, as well as channel management with topics spanning diversity & inclusion, wellbeing at work, hybrid working, mergers & acquisitions, compliance, cyber security and culture.
 
10:00-10:25 The Body Shop Case Study: The Body Shop’s Self-Love Anthem - The Power of Amplifying Employee Voices, Literally

1 in 2 people feel more self-doubt than self-love. Self-esteem is a global crisis, that businesses have now more than ever a responsibility to change.

At The Body Shop, our purpose is to fight for a fairer and more beautiful world, and at the heart of everything we do, is love. We believe that self-love is a crucial part of empowering employees.

But when it comes to self-esteem, global newsletters and wellbeing talks can only go so far.

The Body Shop’s Self Love Anthem campaign was an industry first, and our first multi-channel global internal engagement campaign – the aim of which was to create our very own original song, designed to make you feel empowered through its lyrics and melody. The song was created from the words and thoughts of colleagues across The Body Shop’s collective and was entirely written, produced and sung in-house.

This campaign put people first; listened to employees and empowered their voices, literally. Colleagues told us it made a tangible impact on their wellbeing and how they feel about working at The Body Shop. It is by far our most successful global campaign to date.

Join the session and to learn how we collectivised employees across 83 markets, what made this engagement campaign so successful and why we invited colleagues to press play on their confidence.

Speaker:

Anaïs Nebel
Anaïs Nebel
The Body Shop
Global Internal Engagement, Campaigns and Communications Specialist
Anaïs is part of The Body Shop’s Connections and Engagement team, providing the global employee communications strategy for over 80,000 people. She leads The Body Shop’s global internal engagement and communications strategy for Brand campaigns, Activism and Sustainability. Anaïs also part of The Body Shop’s Youth Collective, a group of 12 young people advising the CEO and executive leadership team on strategic business decisions. Anaïs is an expert in engagement and brand strategy, with a background in both internal and external communications. She’s previously worked in leadership development, learning, social media and marketing, from small-scale consultancies to Estée Lauder Companies. Her campaigns are disruptive, with a people-centric approach, with the philosophy that at the heart of any impactful campaign lies the need to create real and vibrant human connections.
10:25-10:55 Coffee & Networking